Terms of Service

Effective date: July 20, 2026

Welcome to Snug Planner ("Snug", "we", "us", or "our"). By using our web application at snugplanner.com, our Android and iOS mobile applications, or any related services (collectively, the "Service"), you agree to these Terms of Service ("Terms"). If you do not agree, do not use the Service.

1. Account Registration

To use Snug, you must create an account by providing your name, email address, and a password. You are responsible for:

• Providing accurate and complete information.
• Keeping your password secure and confidential.
• All activity that occurs under your account.

You must be at least 16 years old to create an account. Parents or guardians may add children as family members under their supervision.

2. Families and Shared Content

Snug allows you to create families and invite members. When you create content (tasks, appointments, projects, recipes, files, etc.) within a family, all members of that family can view and interact with that content.

As a family owner, you are responsible for managing invitations and membership. You can remove members from your family at any time.

3. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose.
• Attempt to gain unauthorized access to the Service or its systems.
• Interfere with or disrupt the Service.
• Upload malicious content, viruses, or harmful code.
• Upload files that infringe on the intellectual property rights of others.
• Use the file storage for purposes unrelated to family organization (e.g., hosting a public website, distributing commercial content).
• Create accounts through automated means.
• Share your account credentials with others.

4. Your Content and Files

You retain ownership of all content you create and files you upload in Snug. By using the Service, you grant us a limited license to store, process, and display your content solely for the purpose of providing the Service to you and your family members.

We do not access, review, or use your content for advertising or any purpose other than operating the Service.

You are responsible for ensuring you have the right to upload any files or content you add to the Service.

5. Google Calendar Integration

If you choose to connect Google Calendar to Snug:

• You authorize Snug to access your Google Calendar data via OAuth 2.0.
• Snug only accesses calendar event data — no other Google services or data.
• You can disconnect Google Calendar at any time from the calendar page.
• Disconnecting immediately revokes Snug's access to your Google Calendar data.

6. Pricing and Subscriptions

Snug requires an active subscription after the free trial period.

Free trial

New families receive a 3-month free trial with full access to all features. Families that sign up through a referral link receive a 6-month free trial instead. No credit card is required to start the trial.

Snug Plus — $4.99/month or $44.99/year

After the trial, a subscription is required to continue using the Service. Snug Plus is billed per family and includes all features: shared calendar, tasks and chores, projects, recurring tasks and appointments, recipes, shopping lists, family files, notes, Google Calendar sync, reminders, and more. Snug Plus includes 250 GB of family storage with a 25 GB limit per individual file.

Snug Max — $12.99/month or $119.99/year

Snug Max includes everything in Snug Plus and raises the storage limits to 2 TB of family storage with a 100 GB limit per individual file. Snug Max is also billed per family. The two plans differ only in storage; all planner features are included in both.

Prices and currency

Prices shown above are in US dollars. If you subscribe through the Apple App Store, Apple charges the equivalent price for your country or region in your local currency, including any applicable taxes. The exact price is always shown in Apple's payment sheet before you confirm the purchase.

Automatic renewal

All subscriptions renew automatically for the same period unless cancelled at least 24 hours before the end of the current period. Your account is charged for renewal within 24 hours before the current period ends. You can turn off automatic renewal at any time, as described under "Cancellation and refunds" below.

Payment processing

How your subscription is billed depends on where you start it:

• Web and Android: payments are processed by Stripe. By subscribing, you also agree to Stripe's Terms of Service. We do not store your credit card or bank details.
• iPhone and iPad: subscriptions are sold as in-app purchases and are billed by Apple through your Apple Account. Those purchases are subject to the Apple Media Services Terms and Conditions. We never receive your payment details.

Subscription management

Subscriptions are managed by the family owner. Only the family owner can start, change, or cancel a subscription. Subscriptions are billed per family, not per user. A family can have only one active subscription at a time: if a family already subscribes through one platform, it cannot start a second subscription through another, and a single App Store subscription can be linked to only one family.

Expired subscription

If you cancel or do not subscribe after your trial ends, your data becomes read-only. Your data is preserved — we never delete data due to an expired subscription. You can subscribe at any time to regain full access.

7. Cancellation and Refunds

You may cancel your subscription at any time. Where you cancel depends on how you subscribed:

• Subscribed on the web or Android: cancel in Snug's subscription settings.
• Subscribed on iPhone or iPad: cancel in your Apple Account subscription settings (Settings > your name > Subscriptions on your device). Subscriptions billed by Apple cannot be cancelled from within Snug.

Upon cancellation:

• You retain access to your paid features until the end of your current billing period.
• After that, your data becomes read-only until you resubscribe.
• Your data is never deleted.

For subscriptions purchased on the web or Android, we do not offer prorated refunds for partial billing periods. If you believe you were charged in error, contact us at [email protected] and we will review your case.

For subscriptions purchased on iPhone or iPad, refunds are handled by Apple and are subject to Apple's refund policy. We cannot issue refunds for App Store purchases. You can request one at reportaproblem.apple.com.

If you are a consumer in the European Union, you may have a statutory right to withdraw from a purchase within 14 days. Where the Service is made available to you immediately and you have asked us to begin at once, that right may not apply once the Service has been fully provided. Nothing in these Terms limits any consumer rights you have under mandatory law.

8. Referral Program

Snug offers a referral program that allows family owners to earn commissions by referring new families to the Service.

• Eligibility: Any family owner can participate in the referral program.
• Commission: You earn $1.00 per month for each referred family that maintains an active paid subscription. Commissions are calculated monthly based on the referred family's payment status.
• Referral links: Each participant receives a unique referral link. You may share this link freely but may not use misleading, spammy, or deceptive methods to promote it.
• Payouts: Commissions accumulate and are paid out at our discretion. We will contact you at your registered email address to arrange payouts.
• No self-referrals: You may not refer your own families or create accounts solely to generate referral commissions.
• Program changes: We reserve the right to modify commission rates, payout terms, or discontinue the referral program at any time. We will notify participants of material changes via email.
• Termination: We may suspend or revoke your referral privileges if we detect abuse, fraud, or violation of these Terms.

9. Apple App Store

This section applies only if you obtained the Snug iOS app from the Apple App Store, and it prevails over any conflicting provision elsewhere in these Terms.

• These Terms are concluded between you and Snug Planner only, and not with Apple. Snug Planner, not Apple, is solely responsible for the Service and its content.
• Your licence to use the iOS app is a non-transferable licence to use it on any Apple-branded device that you own or control, as permitted by the Usage Rules in the Apple Media Services Terms and Conditions.
• Apple has no obligation to provide any maintenance or support for the app.
• If the app fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price of the app (if any). To the maximum extent permitted by law, Apple has no other warranty obligation with respect to the app.
• Snug Planner, not Apple, is responsible for addressing any claims relating to the app, including product liability claims, claims that the app fails to conform to any legal or regulatory requirement, and claims arising under consumer protection or similar legislation.
• Snug Planner, not Apple, is responsible for the investigation, defence, settlement, and discharge of any third-party claim that the app or your use of it infringes that third party's intellectual property rights.
• You represent that you are not located in a country subject to a US Government embargo or designated as a "terrorist supporting" country, and that you are not listed on any US Government list of prohibited or restricted parties.
• Apple and its subsidiaries are third-party beneficiaries of these Terms and, upon your acceptance, will have the right to enforce these Terms against you as a third-party beneficiary.

10. Service Availability

We strive to keep Snug available at all times but do not guarantee uninterrupted service. We may temporarily suspend the Service for maintenance, updates, or circumstances beyond our control. We will make reasonable efforts to notify you of planned downtime.

11. Limitation of Liability

To the maximum extent permitted by law, Snug and its operators shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service, including but not limited to loss of data, missed appointments, or failed reminders. Our total liability shall not exceed the amount you have paid us in the 12 months preceding the claim.

The Service is provided "as is" and "as available" without warranties of any kind, either express or implied.

12. Account Deletion

You may request deletion of your account at any time by contacting us at [email protected]. Upon deletion:

• Your personal data and uploaded files will be removed within 30 days.
• Content you created in shared families may remain visible to other family members.
• If you are a family owner, ownership must be transferred before deletion.
• Active subscriptions will be cancelled automatically.

13. Termination

We reserve the right to suspend or terminate your account if you violate these Terms. We will provide notice and an opportunity to export your data unless the violation involves illegal activity or poses a security risk.

14. Changes to These Terms

We may update these Terms from time to time. We will notify you of significant changes by posting the updated Terms on this page and updating the effective date. For material changes (such as pricing changes), we will also notify you via email. Continued use of the Service after changes constitutes acceptance.

15. Governing Law

These Terms are governed by the laws of Belgium. Any disputes arising from these Terms or the Service shall be resolved in the courts of Belgium.

16. Contact Us

If you have questions about these Terms, contact us at:

Email: [email protected]
Snug Planner